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Terms & Conditions

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Last updated: August 2024 

1. Definitions

“Valantus”, “we”, “us”, or “our” means Valantus Limited.
“Client”, “you”, or “your” means the business entity purchasing Services.
“Services” means cyber security certification services, consultancy, and vetting / personnel assurance services, including but not limited to Cyber Essentials, Cyber Essentials Plus, BPSS, identity verification, background screening, and related assurance activities.
“Third-Party Fees” means fees payable to external bodies, platforms, or authorities, including (without limitation) IASME, disclosure bodies, identity verification providers, and screening platforms.

2. Business-to-Business Services

All Services are supplied strictly on a business-to-business basis.
Nothing on this website or in any engagement is intended for consumers, and consumer protection legislation does not apply.

3. Orders and Instruction to Proceed

By submitting an online booking form, vetting request, order form, or written instruction, you:

  • instruct us to proceed with the Services immediately;

  • authorise us to incur Third-Party Fees on your behalf; and

  • agree to these Terms and Conditions.

An order becomes binding when we begin provisioning, initiate checks, lodge applications, or otherwise commence performance.

4. Fees and Payment

All fees are exclusive of VAT unless stated otherwise.

Invoices are payable in accordance with the payment terms stated on the invoice or engagement email.
We reserve the right to suspend Services where payment is overdue.

5. Third-Party and Non-Refundable Fees

Many Services require mandatory Third-Party Fees, including but not limited to:

  • certification lodgement fees;

  • identity verification checks;

  • disclosure and background screening checks;

  • external platform or authority fees.

Once initiated or submitted, such fees are non-refundable, regardless of:

  • cancellation by you;

  • failure of an individual to pass a check; or

  • a decision not to proceed further.

You remain liable for all Third-Party Fees incurred on your instruction.

6. Vetting and Screening Services

Where Services include vetting, screening, or personnel assurance:

  • we act as a processor or intermediary, conducting checks based on information supplied by you and/or the individual being screened;

  • outcomes are determined by independent third-party bodies, not by Valantus;

  • we do not guarantee any particular clearance, result, or outcome.

Failure, withdrawal, or refusal of a check does not entitle you to a refund of fees already incurred.

7. Client Responsibilities (Including Vetting)

You are responsible for ensuring that:

  • all information provided is accurate, complete, and lawful;

  • you have obtained all necessary authorisations and consents from individuals undergoing vetting or screening;

  • individuals cooperate promptly with requests for information or documentation.

Delays or failures caused by inaccurate information, missing consent, or non-cooperation may result in additional charges.

8. Cancellation

You may request cancellation in writing.

Where cancellation occurs after we have commenced performance or initiated Third-Party checks, you remain liable for:

  • all Third-Party Fees incurred; and

  • reasonable costs incurred up to the date of cancellation.

No refund is due for non-refundable checks already initiated.

9. No Guarantee of Certification or Clearance

We provide Services with reasonable skill and care. However:

  • certification decisions are made by independent certification bodies;

  • vetting and clearance decisions are made by third-party authorities or screening providers.

We do not guarantee certification, clearance, or any particular outcome.

10. Limitation of Liability

To the fullest extent permitted by law:

  • our total liability is limited to the fees paid for the Services giving rise to the claim;

  • we are not liable for indirect, consequential, or economic loss, including loss of profit, contract, or business.

Nothing limits liability for fraud or death or personal injury caused by negligence.

11. Intellectual Property

All reports, outputs, and materials produced by us remain our intellectual property unless agreed otherwise in writing.

12. Confidentiality

Each party shall keep confidential any non-public information received in connection with the Services, except where disclosure is required by law or regulation.

13. Data Protection

Each party shall comply with applicable data protection legislation, including UK GDPR and the Data Protection Act 2018.

Further details on data handling, retention, and roles (controller / processor) are set out in our Privacy Policy.

14. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede all prior discussions or correspondence.